Customer care
Frequently asked questions
Do you ship across the USA?
Yes — we deliver to addresses anywhere in the United States. Every order ships from Almaty, Kazakhstan (Central Asia).
Are your dresses made to order?
Yes. Every piece is handmade especially for you once you place your order — it usually takes 1–7 days to make and prepare it before it ships.
How much does shipping cost?
Standard Shipping (USA): $15.00 (10–18 days).
How long does delivery take?
Please allow 1–7 days for us to make your order, then 10–18 days with Standard Shipping (USA) for it to reach your doorstep. Shopping for a birthday or a special date? We recommend ordering 3–4 weeks ahead. You’ll receive a tracking number as soon as your order ships.
How do I choose the right size?
Our sizes follow your child’s age, from 1Y to 10Y. The size guide shows the height, chest, waist and hip measurements for every size, in inches and centimeters. In between sizes? Choose the larger one — or send us her measurements and we’ll recommend a size.
What is your return policy?
If something doesn’t fit, contact us within 14 days of delivery and we’ll help with an exchange or return. Items must be unworn, with tags attached. Custom-altered items can’t be returned.
What payment methods do you accept?
PayPal, Payoneer, Visa / Mastercard are coming soon. Until then, contact us to place an order. All prices are in US dollars.
How can I track my order?
When your order ships, we send you a tracking number. You can also follow the status of your order from the link in your order confirmation email or in your account.
How can I contact you?
You can email [email protected], message us on WhatsApp (+77016284845) or send a DM on Instagram (@candyrosesshop_) (Mon–Sat 10am–7pm ET). We’re happy to help with sizing, orders and delivery.
More details: Shipping & Payment · Size guide · Contact us