Customer care
Shipping & Payment
Every Candy Roses piece is handmade especially for your order — nothing sits on a warehouse shelf. Here’s what happens after you place it:
- Making & preparing — 1–7 days. We sew your piece, check every seam and bow, and pack it with care.
- Delivery — 10–18 days. Your parcel travels from Almaty, Kazakhstan (Central Asia) straight to your doorstep anywhere in the USA.
Planning for a birthday or another big day? We recommend ordering 3–4 weeks ahead, so everything arrives with time to spare. As soon as your order ships, we’ll email you a tracking number so you can follow its journey.
Shipping options
| Method | Delivery time | Cost |
|---|---|---|
Standard Shipping (USA) | 10–18 days | $15.00 |
Payment
- PayPal — Pay securely with PayPal, Venmo or a credit/debit card (coming soon)
- Payoneer — Pay with Payoneer Checkout (coming soon)
- Visa / Mastercard — Pay by credit or debit card (coming soon)
All prices are in US dollars. Payments are processed securely; we never store your card details.
Exchanges & returns
If something doesn’t fit, contact us within 14 days of delivery and we’ll help with an exchange or return. Items must be unworn, with tags attached. Custom-altered items can’t be returned.
Questions? Contact us or email [email protected].
